How We Work
When you work with Heritage, you can
expect:
When you work with Heritage, you expect
personalized response. You expect
to have a person answer the phone 99% of the time. Voice mail is
provided so we don’t miss your calls….but we believe in old
fashioned, personal customer service. Our goal is to answer the
phone within two rings. Imagine no press 1 for this and 2 for
that….you actually get to talk with a human.
When you work with Heritage, you
expect to have access to our tech after the job is finished.
We understand that you may have questions. Depending on the type of
service, you have 7-10 days of free telephone support for your
questions after delivery. Your questions are encouraged and
welcomed.
When you work with Heritage, you expect to
understand your technology. Our
techs take the time to help you understand the technology so you can
manage your own system and not have to totally rely on us.
When you work with Heritage, you expect to be
heard. You speak, we listen. We
respect your opinion. You will have the information you need to
make informed decisions. We will not be insulted if you elect not
to implement all of our recommendations.
When you work with Heritage, you expect old
fashioned customer service.
Imagine the stress relief.
Call one company for all of your
technology needs. Never again talk to
technicians, that you can’t understand, whose goal is to get through
the call as quickly as possible. Our mission is to make you
comfortable with technology. That means we take the time to explain
what we are doing in “lay” terms not in tech jargon.
Our commitment to you is quality service.
We will get your systems up and running as
soon as possible. That may mean working with you on the phone to
provide a temporary solution until an appointment can be
conveniently scheduled. Or it may mean that we will be out within
the hour. We will keep you informed of any schedule changes. We
will finish your projects on time and on budget.
Our philosophy and values:
Our company has evolved over the past
fifteen years to respond to the growing needs of our clients.
Working with Heritage is like hiring a tech, a consultant, and a
programmer all at the same time. Our goal is to provide you with a
complete solution. Or you may only need one of these services.
Either way, we are here to help.
Our Approach:
Above all we are flexible.
We provide you with information to allow you to make informed
decisions. We do not push a single solution on you. Although we
have a wide variety of services that address many technology issues,
we approach each project with the same attitude: We customize the
solution to produce desirable results for your company with the
least amount of upheaval.
Changes are
inevitable….but we try to make it painless.
Now that you know
how we work, select the type of service you need for more details:
Programming;
Tech
Services, Consulting;
Web Development & Hosting;
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