Heritage Computer Consulting & Services, Inc.

was founded by Jim & Arlene Watkins in 1991 from a mutual passion for technology and the desire to help people use it effectively. Our developers tackle complex business challenges every day, providing cutting-edge technology solutions and data management expertise to enhance your business processes. Our technicians excel at PC troubleshooting, network configuration and computer training.

Our experts are also versatile data management specialists, developing custom databases and applications for clients from many industries, including railroad, mortgage, manufacturing, retail, medical services, non-profit, county and state government. Our customers understand that technology is a crucial component of successful business practices. Our programmers understand how to tailor your data flow to suit your business processes. Our expertise includes database design and custom programming in MS Access, SQL, VBA, .Net, and more. Contact us today for a consultation!

Our Mission:

To provide high quality and innovative computer services to our client partners with an eye toward open communication and customer satisfaction.

Meet Our Founders:

Arlene Watkins, President / CEO

Early in her career, Arlene spent many years in a medical laboratory office. There she operated a mainframe computer and supervised the billing for the laboratory and contracted billing services.

Several years after moving to the Kansas City area, Arlene worked as a Production Manager for a local computer software company where she was in charge of producing software updates and tracking client software installations.

As President of Heritage, Arlene’s main focus has been business management and customer service. She represents the company at many chamber and networking events. She is a member of the Women's Presidents Organization. Arlene also writes training documentation and Help Systems for custom applications developed at HCCS, Inc. In 2003, she was an Athena Powerlink awardee. Under her leadership, the company has been nominated several times for the 25 Under 25 Award.

Arlene is active in her community, supporting her grandchildren in their scouting endeavors and raising funds and awareness for blood cancers through her commitment to Leukemia & Lymphoma Society.

Jim Watkins, Senior Developer

Jim Watkins has been interested in computer programming since high school. He first served as assistant office manager of a parts company in Omaha where he was exposed to the business “rules” behind software. He often made suggestions for enhancements to the inventory software vendor there. He pursued his interests and later started his career as a computer programmer in 1978 with a software company based in Kansas City. Jim spent over twelve years in software development, client training and support services before founding HCCS, Inc.

As Vice President of Heritage, Jim spends the majority of his time developing applications & custom solutions for clients. Jim has earned certifications as a Certified Data Processor and Certified Computer Professional from the Institute for the Certification of Computer Professionals (ICCP). He also holds two Microsoft Certified Professional certificates. He is the chief mentor for our programming staff.

Jim also worked as a college instructor for computer education making him an invaluable resource for our clients and staff. Jim enjoys teaching clients to be self-sufficient and comfortable with their software.